Cancel future renewal
SimplePDF Pro costs US$24 per year and automatically renews annually until cancelled. No trial is offered. Use the subscription-management link in your Paddle receipt or contact Paddle buyer support before your next renewal. Check the confirmation for the effective date.
For an end-of-period cancellation, access normally continues for the already-paid period. If a cancellation takes effect immediately, the affected subscription no longer supports new Pro access. A separate valid subscription is assessed independently. Cancelling does not automatically refund a past payment.
Request a refund
For payment questions or a refund request, use Paddle buyer support and refer to your receipt. Paddle processes refunds under its Refund Policy and applicable law. A request is not a guarantee of approval; mandatory consumer rights remain unaffected.
How an approved refund affects access
A pending or rejected request does not, by itself, revoke access. An approved full refund of the payment supporting your current entitlement removes that payment’s entitlement. Approved partial refunds ordinarily preserve the remaining entitlement; cumulative refunds that return the full payment are treated as a full refund. Refunding an older period does not by itself remove a different valid current payment.
Payment disputes
A warning or dispute under review does not automatically revoke access. A confirmed chargeback tied to the payment supporting access can suspend that entitlement. After a reversal, access is restored only when the payment and subscription are verified as valid. Contact Paddle for the payment dispute and us for product-access questions.
Timing
Access changes depend on verified payment information and the app’s next online update. An existing offline entitlement may remain usable until its expiry, for no more than its allowed period. We do not promise immediate changes on a disconnected computer.
See product contact for software support.